Refund and Returns Policy for Regalgold Store

Effective Date: January 2, 2025

At Regalgold Store, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, our Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.

Eligibility for Returns

  • Items must be returned within 30 days of the original purchase date.
  • Items must be in their original condition, unused, unworn, and with all tags and packaging intact.
  • Customized or engraved items are not eligible for return or refund unless defective or damaged upon receipt.

Non-Returnable Items

  • Gift cards
  • Final sale items or clearance products
  • Personalized or made-to-order jewelry

Return Process

  1. Contact Us: Reach out to our customer support team at info@regalgolds.com or call (413) 664-4050 to initiate a return. Provide your order number and reason for the return.
  2. Approval: Once approved, you will receive instructions for returning the item, including a return shipping address.
  3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds will be processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable, except in cases where the item was defective or incorrect.

Exchanges

We offer exchanges for items that meet the return eligibility criteria. To exchange an item, please follow the same steps outlined in the return process.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@regalgolds.com or (413) 664-4050. Provide photos of the damage, and we will arrange for a replacement or refund.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out to us:

  • Email: info@regalgolds.com
  • Phone: (413) 664-4050
  • Address: 29 Central Shaft Rd, North Adams, Massachusetts (MA)

Thank you for choosing Regalgold Store. We are here to provide you with a seamless shopping experience!