Sales Policy
Effective Date: November 25, 2024
Regal Golds

Welcome to Regal Golds, where we specialize in offering premium jewelry and luxury accessories. This Sales Policy outlines the terms and conditions governing purchases made through our website, https://regalgolds.com. By placing an order with us, you agree to the terms set forth below. Please read this policy carefully to ensure a seamless shopping experience.

1. General Terms

  • This Sales Policy applies to all transactions made through Regal Golds.
  • By placing an order, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding contract in your jurisdiction.
  • Regal Golds reserves the right to update or modify this policy at any time without prior notice. Changes will take effect upon posting to our website.

2. Pricing

  • Currency: All prices are listed in USD.
  • Taxes and Fees: Applicable sales tax, VAT, and duties will be calculated and displayed at checkout. International customers are responsible for customs duties, taxes, and additional fees.
  • Price Accuracy: While we strive for accuracy, pricing errors may occur. If an error is discovered, we reserve the right to cancel or refuse the order. Customers will be notified promptly in such cases.

3. Payment Terms

  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other payment options as displayed on our website.
  • Secure Transactions: We use encrypted and secure payment gateways to ensure your payment information is protected.
  • Full Payment Required: Orders are processed only after full payment has been received.

4. Order Placement and Acceptance

  • Order Confirmation: Upon successful order placement, you will receive a confirmation email with your purchase details. This confirmation does not guarantee acceptance of your order.
  • Order Acceptance: An order is considered accepted only when it has been shipped.
  • Cancellation by Regal Golds: We reserve the right to cancel any order for reasons such as:
    • Unavailability of stock.
    • Errors in pricing or product descriptions.
    • Suspicion of fraudulent activity.

5. Shipping and Delivery

  • Processing Time: Orders are processed within 1-3 business days of confirmation.
  • Shipping Options: We offer standard and expedited shipping options, with delivery times and costs calculated at checkout.
  • Delivery Time: Typical delivery times are 5-10 business days for domestic orders and 10-15 business days for international orders, depending on the shipping method selected.
  • Tracking: A shipping confirmation email with tracking information will be sent once your order is dispatched.
  • International Shipping: Customers are responsible for customs duties, taxes, and additional fees required by their respective countries.

6. Cancellations

  • Customer Cancellations: Orders can be canceled if they have not yet been shipped. Contact us immediately at info@regalgolds.com or (413) 664-4050 to request a cancellation.
  • Non-Cancellable Orders: Customized or personalized items cannot be canceled once the order has been processed.

7. Returns and Refunds

Please refer to our Return Policy for detailed information on returning or exchanging items.

8. Warranty

  • Manufacturer’s Warranty: All products sold by Regal Golds are covered by a limited manufacturer’s warranty for defects in materials and workmanship.
  • Warranty Exclusions: The warranty does not cover damage caused by misuse, unauthorized repairs, accidents, or normal wear and tear.
  • For warranty claims, contact us at info@regalgolds.com with proof of purchase.

9. Promotions and Discounts

  • Promotional Offers: Discounts, promotions, and coupon codes are subject to their specific terms and conditions, including expiration dates and exclusions.
  • One-Time Use: Promotional codes are valid for one-time use only and cannot be combined with other offers unless explicitly stated.
  • Returns on Discounted Items: If an item purchased with a promotional code is returned, the refund will reflect the discounted price paid.

10. Product Descriptions and Availability

  • We strive to ensure accurate product descriptions and images. However, slight variations in color, design, or appearance may occur due to differences in screen settings or lighting.
  • Stock Availability: All orders are subject to stock availability. If an item is out of stock, you will be notified promptly, and any payment made will be refunded.

11. Fraud Prevention

  • Orders may be subject to additional verification checks to ensure authenticity and prevent fraudulent transactions.
  • Orders flagged as potentially fraudulent may be canceled at our discretion.

12. Limitation of Liability

  • Regal Golds is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of our products.
  • Our liability is limited to the amount paid for the product.

13. Dispute Resolution

  • Governing Law: This Sales Policy is governed by the laws of the United States and the State of Massachusetts.
  • Resolution: Any disputes arising from this policy or your purchase will be resolved through negotiation or arbitration in the State of Massachusetts.

14. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will take effect upon posting to our website. We encourage you to review this policy periodically for updates.

15. Contact Us

If you have any questions or concerns about this Sales Policy, please contact us: